Employee Assistance Program

There may be times when you need a little help or advice and would like to speak with someone live in the moment. Our confidential Employee Assistance Program (EAP) through Optum can support you and your dependents when you’re dealing with a crisis, stress, anxiety, depression, chemical dependency, relationship issues, child and eldercare support, legal issues, or when you need financial counseling. Best of all, it’s free.

Help is available 24/7, 365 days a year by telephone at 1-866-374-6061. Other resources are available online at liveandworkwell.com (access code: ancestry).

In-person counseling may also be available, depending on the type of help you need. The program allows you and your family or household members up to five visits face-to-face or via phone per issue each year.

Optum also offers AbleTo, an app that provides clinical techniques to help with symptoms of stress, anxiety, and depression—anytime. AbleTo is here to help you feel better, and it’s available at no additional cost to you as part of your Optum EAP. Visit ableto.com/begin to get started. Have your health plan ID handy and follow the steps to sign up (access code: ancestry).

Additional benefits are available through your medical plan. Review your medical benefit summary for more information.